Effective Date: December 23, 2025
These Terms & Conditions (“Terms”) govern your access to and use of the website and services provided by Grandeur Design Supply LLC (“Grandeur,” “we,” “our,” or “us”). By accessing our website, submitting inquiries, or engaging our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. Use of Website
You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict or inhibit their use of the website.
You may not:
Misuse or interfere with website functionality
Attempt unauthorized access to systems or data
Submit false or misleading information
We reserve the right to restrict or terminate access to our website at any time.
2. Products & Services
Grandeur Design & Materials provides architectural materials, design-related products, and project-based services.
All product descriptions, specifications, pricing, and availability are subject to change without notice.
Quotes provided are estimates only and may be revised based on final specifications, material availability, or project requirements.
3. Orders & Payments
Orders are confirmed only upon written approval and, where applicable, receipt of payment or deposit
Payment terms will be specified in your invoice or agreement
Prices do not include taxes, duties, shipping, or customs fees unless explicitly stated
Failure to make timely payment may result in order delays, suspension, or cancellation.
4. Shipping, Lead Times & Delivery
Delivery timelines are estimates and not guaranteed
Delays caused by suppliers, manufacturers, customs, or force majeure events are not the responsibility of Grandeur
Risk of loss may transfer upon shipment, depending on agreed Incoterms or contract terms
Clients are responsible for inspecting goods upon delivery and reporting any issues promptly.
5. Returns, Cancellations & Custom Orders
Custom-made or special-order products are non-refundable and non-cancellable once production begins
Returns are accepted only if approved in writing by Grandeur
Approved returns may be subject to restocking fees and return shipping costs
6. Intellectual Property
All content on this website—including text, images, graphics, logos, drawings, and specifications—is the property of Grandeur Design & Materials or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, modify, distribute, or use any content without prior written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Grandeur Design & Materials shall not be liable for any indirect, incidental, consequential, or special damages arising from:
Use or inability to use our website
Product delays or project interruptions
Reliance on information provided on the website
Our total liability shall not exceed the amount paid by you for the relevant product or service.
8. Warranties & Disclaimers
Products are provided “as is” unless otherwise stated in writing.
We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, except where legally required.
9. SMS Messaging Terms
1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Grandeur Design Supply LLC through our website at https://grandeurdesignsupply.com/, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions: You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. Support Information: If you are experiencing issues with the messaging program you can reply with the keyword HELP.
For more assistance, contact admin@grandeurdesignsupply.com or +1 (513) 204-9856.
4. Carriers are not liable for delayed or undelivered messages
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy: [https://grandeurdesignsupply.com/privacy-policy/]
10. Privacy
Your use of our website and services is also governed by our Privacy Policy (https://grandeurdesignsupply.com/privacy-policy/), which explains how we collect, use, and protect your personal information.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those external sites.
12. Force Majeure
Grandeur shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, supply chain disruptions, labor strikes, government actions, or transportation delays.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction in which Grandeur Design & Materials operates, without regard to conflict of law principles.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised Terms.
15. Contact Information
For questions regarding these Terms & Conditions, please contact:
admin@grandeurdesignsupply.com +1 (513) 204-9856